Returns
Returns & problem reports
24-hour return window
All return and problem reports must be submitted within 24 hours of delivery. After this window closes, we are unable to process returns or claims.
What you can report
Return an item
Changed your mind? You may request a return within 24 hours of delivery, provided the item is unused, in its original condition, and in its original packaging.
Damaged item
If your item arrived damaged in transit, report it immediately. We will arrange a replacement or refund.
Wrong item received
If you received an item different from what you ordered, report it and we will make it right.
How to submit a report
- 1
Find your order
Go to Track your order and enter your order number and email address.
- 2
Open the report form
Once your order is shown as "Delivered", a "Report a problem" button will appear at the bottom of the order page.
- 3
Describe your issue
Select the issue type and provide a clear description. Our team will review and respond as soon as possible.
Non-returnable items
Items that have been used, washed, or are not in their original condition cannot be returned. Custom-order items and items sold as final sale are also non-returnable unless they arrive damaged or incorrect.
Need urgent help?
Contact us immediately on WhatsApp within your 24-hour window.